Return & Refund Policy

At Elite Game Room Shop, customer satisfaction is our priority. We are committed to providing a fair, transparent, and hassle-free return process. Please review the policy below before placing your order.

If you have any questions, please contact our Customer Support team:

Email: sales@elitegameroomshop.com

Phone: +1 (220) 212-4798

Order Cancellations

Before Your Order Ships

Orders may be canceled free of charge at any time before they have been processed for shipment.

If you wish to cancel your order, please contact us as soon as possible. Once the cancellation is confirmed, a full refund will be issued to your original payment method.

After Your Order Has Shipped

Once an order has been shipped, it can no longer be canceled. If you no longer wish to keep the product, you may request a return in accordance with this Return & Refund Policy after delivery.

Custom or Special-Order Products

Products manufactured or customized specifically for a customer, including made-to-order or personalized items, cannot be canceled, returned, or refunded unless they arrive damaged or defective.

If you are unsure whether your purchase is considered a custom order, please contact us before placing your order.

Return Eligibility

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, products must:

Be unused and in new condition
Be returned in their original packaging
Include all accessories, manuals, and components
Show no signs of misuse, installation, or damage caused after delivery

Returns that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

Custom or made-to-order products
Personalized products
Clearance or final sale items
Products specifically marked as non-returnable on the product page

Return Shipping

Unless the return is the result of our error or a product arriving damaged or defective, customers are responsible for return shipping costs.

Because many of our products ship via freight carriers, shipping charges are non-refundable once delivery services have been provided.

Exchanges

If you wish to exchange your purchase for another product, please contact our support team.

Exchange eligibility depends on product availability. Customers are generally responsible for shipping costs associated with exchanges unless the exchange is required because of a damaged, defective, or incorrectly shipped item.

Damaged or Defective Products

Please inspect your order immediately upon delivery.

If your product arrives damaged, defective, or incorrect:

Notify us within 48 hours of delivery.
Email sales@elitegameroomshop.com with:
- Your order number
- Photos of the product
- Photos of the packaging
- A description of the issue

Prompt reporting allows us to work with the carrier and manufacturer to resolve the issue as quickly as possible.

Failure to report visible shipping damage within the required timeframe may affect the carrier’s ability to approve a damage claim.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow up to 7 business days for refund processing after approval. Depending on your financial institution, additional processing time may be required before funds appear in your account.

Shipping Time Disclaimer

Estimated delivery times displayed on our Website are provided for convenience and are not guaranteed.

Delivery schedules may be affected by weather conditions, freight carrier delays, manufacturer availability, holidays, or other circumstances beyond our control.

We appreciate your patience should unexpected delays occur.

Customer Responsibilities

By placing an order with Elite Game Room Shop, you agree to:

Provide accurate shipping information.
Inspect your shipment promptly upon delivery.
Report any shipping damage or product defects within the required timeframe.
Follow the approved return authorization process before returning any merchandise.
Properly package returned items to prevent damage during transit.

Chargebacks

If you experience any issue with your order, we encourage you to contact our Customer Support team before initiating a payment dispute.

Our team is committed to resolving order concerns quickly and fairly whenever possible.

Contact Us

If you have questions regarding returns, refunds, exchanges, or warranty coverage, please contact us.

Elite Game Room Shop