Shipping Policy

At Elite Game Room Shop, we are committed to delivering your order safely, efficiently, and at no additional shipping cost. This Shipping Policy explains how we process, ship, and deliver orders placed through elitegameroomshop.com.

If you have any questions regarding shipping, please contact our Customer Support team:

Email: sales@elitegameroomshop.com

Phone: +1 (220) 212-4798

Free Shipping

We are pleased to offer FREE standard shipping on all eligible orders.

The price displayed on the product page is the price you pay for the product, excluding any applicable taxes or duties required by your local authorities.

Order Processing

Once your order has been successfully placed, our team begins preparing it for shipment.

Typical processing time is:

24 hours for in-stock products.
Orders placed on weekends or public holidays are processed on the next business day.

If additional verification is required for your order, processing may take slightly longer. Should this occur, our Customer Support team will notify you promptly.

Shipping Locations

We currently ship to customers throughout the United States and select international destinations.

European Orders

To provide faster and more efficient service, all orders destined for customers within Europe are shipped from our distribution facility in Portugal.

This allows us to reduce transit times whenever possible while maintaining the same quality of service.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

United States: 7 business days
Europe: 7 business days (shipped from Portugal)
Other International Destinations: 7 business days

Delivery times are estimates only and may vary depending on destination, carrier schedules, customs processing, weather conditions, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Tracking updates are provided by the shipping carrier and may require time before becoming active.

Delivery Inspection

Please inspect your shipment immediately upon delivery.

If the packaging appears damaged, we recommend:

Noting the damage on the carrier’s delivery receipt before signing.
Taking clear photographs of both the packaging and the product.
Contacting our Customer Support team within 48 hours of delivery.

Prompt reporting allows us to work efficiently with the shipping carrier to resolve any issues.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Elite Game Room Shop is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses supplied by the customer.

If you notice an error in your shipping information, please contact us immediately before your order is dispatched.

Delayed Deliveries

Although we work diligently to meet our estimated delivery times, delays may occasionally occur due to factors outside our control, including:

Severe weather
Carrier disruptions
Customs clearance
High seasonal shipping volumes
Manufacturer or supplier delays
Natural disasters or other unforeseen events

We appreciate your understanding should unexpected delays occur.

Lost Shipments

If your tracking information indicates that your package has been delivered but you have not received it, please contact us as soon as possible.

Our team will work with the shipping carrier to investigate the shipment and assist in resolving the matter.

International Orders

International customers are responsible for complying with all applicable import laws and regulations within their country.

Any customs duties, taxes, import fees, or other government charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

Questions About Shipping

If you have questions regarding shipping, delivery times, freight services, or order tracking, please contact us.

Elite Game Room Shop